Only offered if you receive an incorrect or extremely damanged product (stained or torn).
In such a case please reach out to us, within 48 hours of receiving the package, along with pictures of the product and an uncut video of package opening.
Customer will have to ship the package back to us (with all contents intact) and we will refund the charges as in when the claim is approved.

 
Call - +91 8595639994

Email - theprinjaproject@gmail.com

WhatsApp - The Prinja Project WhatsApp

All our pieces are made to order, therefore, we do not have an exchange, return, refund or cancellation policy.

Based on this we urge you to check the size chart carefully while placing the order.
Although appropriate margins are given to alter the piece locally at your end, this does not change it to the next size.

These are not medical grade masks.

Our masks are made to help avoid large droplets, aerosols, germs and transmission while you diligently obey the rules of physical distancing and other precautionary measures. These do not guarantee full protection from the prevalent disease.
Due to sanitary reasons, all masks are final sale and cannot be refunded, returned or exchanged.

As these are made to order, we do not accept cancellations.

Colours - Our endeavor is to portray the truest colours in the pictures. However, due to technical limitations there is a possibility of variations in the colour of the fabric in the image you see on your screen vis-à-vis the actual product.
Indigos - Be aware that the blue may stain other textiles, leather or skin whilst it’s worn. General wear, use and washing will fade the colour and gain its unique appearance.

On sale products purchased are FINAL SALE and are not eligible for return, refund, exchange or cancellation.